First Aid Privacy/Terms & Conditions

Introduction

LifeBeat First Aid Training regards customer privacy as an important part of our relationship with our customers. The following Privacy/ Terms apply to all LifeBeat First Aid Training users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, please feel free contact us at
admin.lifebeatfirstaid@gmail.com

Cancellation / Re-booking / No Show/Refund & Returns Policy

Fees, payment, withdrawals and refunds

All fees under $1500 are to be paid in advance and receipt of fees confirms registration on a course. For fees amounting to more than $1500, a deposit is to be paid, with the balance to be paid prior to commencement of the course.

Course fees include all charges to complete the course and cover:

• tuition
• support and coaching
• any associated student workbooks, handouts and manuals
• classroom and facilities
• access to any specialised equipment necessary for the training

Additional fees will be charged for replacement of certificates if required. Print of originals will attract a charge. Copies of qualifications are free.

If a student is assessed as ‘Not Yet Competent’ at the end of the course, a one month cooling off period applies to re-try assessment or to complete outstanding work, otherwise all fees are forfeited.

Payment

All course fees can be paid over the phone or by email by credit card, or direct deposit into LifeBeat First Aid Training bank account. Contact details and direct deposit numbers are notated on the supplied invoice.

If you have any difficulties with the payment procedure, please contact Wayne or Michelle on 0458295507 or 0431 358 003

Refund Policy

Refund of all or part of fees may be available, subject to compliance with LifeBeat First Aid Training ’s refund policy noted below:

• LifeBeat First Aid Training will allow cancellation by students or clients within seven days of the course commencement and will provide a refund, under the following circumstances:
  • Personal trauma such as (serious accident, illness, severe hardship as a result of loss of employment, loss of a family member)
  • Cancellation of course by LifeBeat First Aid Training
• If a refund applies, refunds will be paid within 7 days of the claim for a refund.

Guidelines for refunds – withdrawal from the course less than 4 weeks prior to the course, the following will apply:

Withdrawal Reason	Amount Refunded
Withdrawal at least 1 week prior to the agreed start date	Full refund minus admin processing fee of $50; or held in credit.
Withdrawal at 3-6 days prior to agreed start date	50% refund (course handling /student contribution fee retained; or held in credit.
Withdrawal at 1-2 days prior to agreed start date	No refund
Failure of course	No refund
Withdrawal on the agreed start date, unless there are extenuating circumstances.	No refund
Withdrawal from a course without written notice in advance to LifeBeat First Aid Training	No refund
Withdrawal after the agreed start date, unless there are extenuating circumstances	No refund
Leaving before finalising the course/competency/module unless they can provide a medical certificate or show extreme personal hardship. In this instance students may re-schedule a course within one month of the course date	No refund
Course withdrawal by LifeBeat First Aid Training	Full refund or held in credit
LifeBeat First Aid Training is unable to provide the course for which the original offer was made	Full refund or held in credit

Refund process

To cancel and request a refund, students must email admin@lifebeatfirstaid.com and detail the reason of the cancellation.

To make a cancellation and seek a refund, the student must include in the same email as follows:

Accurate contact details, payment details for refund, the course in which they were enrolled and are now cancelling including course name, date and the reason for cancellation, the refund being requested, based on cancellation guidelines, and is to include any supporting documentation of the reason for cancellation.

An email will be returned to the student/client and will detail the outcome of the request and a copy retained by Lifebeat First Aid Training.

Refunds are only paid to the person who entered into the agreement to undertake the training i.e. the student or client (if the client paid the fees).

If Lifebeat First Aid Training has to cancel or reschedule a course, students/clients are entitled to 100% of their fees or deposit being fully refunded or transferred to a future course. Where practicable, Lifebeat staff will give 48 hours notice to students/clients, or where this is not possible, as soon as the client is able to give notice.

A refund is not provided to a student/client if the student/client fails to give notice either by email or phone call, prior to the course commencement.

If a course has been tailor-made for a client and travel is involved in providing a trainer, cancellation of booking will attract a 50% cancellation fee if postponed within 48 hours of course commencement and 100% of the fee if less than 24 hours.

No refund is available to students who leave before completing the course and assessment, unless a medical certificate or proof of those circumstances is provided. In that case the student or client may reschedule within one month of the original course ending.

Re-Booking Fee

Lifebeat First Aid Training requires a min of 24 hrs notice if the student is unable to attend and requests a re-booking. If 24 hrs notice has not been received a $25 Administration fee will apply. If the student is unable to provide 24 hrs notice due to a medical reason a Doctors certificate must be produced and the $25 Administration fee will be forfeited. Payment of the fee will be collected on re-booking and can be paid by Major Credit cards or Electronic Funds Transfer.

NO Show

If a Student does not attend the booked training course and does not contact Lifebeat First Aid Training before the course start time, the Student is deemed as a No Show. A No Show student is unable to receive a refund or a free re-booking. If the student wishes to make a re-booking for future dates, the course fees are charged again.

Corporate, Business invoice payments

An invoice will be sent to the customer for payment at the completion of training. We request all Invoices to be settled within 7 days of the booked course date unless prior agreement has been made with the customer. If payment has not been settled with in the time frame of 7 days a late payment fee may apply at + 5% of the total invoice every 5 business days of non payment. If payment has not been settled within 40 Business days of the invoice legal action may be considered.

Changes to Privacy Policy

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Regards the LifeBeat Team